info@employedsecurity.org
(626) 765 9589

Program Title #7

Customer Service – 40 Hour

40 Hour Customer Service Training

Overview of Training:

  • Program Objective:
  • Certificate of Achievement & Completion

  • Purpose:
  • Prepare Security Officers, Loss Prevention Professionals, and “others” for customer relations in a broad range of industries and may be customized for specific industries and/or situation for employment in customer service or any position requiring contact with the public.
  • Outcomes:
  • Upon completion of this course students will demonstrate personal behaviors appropriate to the workplace; be able to identify and meet employer and customer needs; work effectively with others; demonstrate effective communication skills; and the ability to operate essential equipment; demonstrate necessary, organizational skills.

  • Components of Instruction:
  • Course Expectations & Requirements - 2 hours
  • Occupational & Personal Safety & Health - 4 hours
  • Career Opportunities - 2 hours
  • Employer Expectations - 4 hours
  • Human Relations Skills - 8 hours
  • Communication Skills - 8 hours
  • Quality Customer Service - 8 hours
  • Organizational Skills - 4 hours

  • Method of Instruction:
  • Written tests/Quizzes; Observation of student performance and interaction; Completion of assignments; Lecture; Class discussion; Demonstration; Role Play; Cooperative learning in small groups; video/DVD

  • Total Clock Hours: 40 Hours

  • Final Exam & Completion Requirements:
  • Completion of Clock Hours; 75% Competency in all curriculum topics

  • Internship or Externship:
  • None