Program Title #7
Customer Service – 40 Hour
40 Hour Customer Service Training
Overview of Training:
- Program Objective:
- Certificate of Achievement & Completion
- Purpose:
- Prepare Security Officers, Loss Prevention Professionals, and “others” for customer relations in a broad range of industries and may be customized for specific industries and/or situation for employment in customer service or any position requiring contact with the public.
- Outcomes:
- Upon completion of this course students will demonstrate personal behaviors appropriate to the workplace; be able to identify and meet employer and customer needs; work effectively with others; demonstrate effective communication skills; and the ability to operate essential equipment; demonstrate necessary, organizational skills.
- Components of Instruction:
- Course Expectations & Requirements - 2 hours
- Occupational & Personal Safety & Health - 4 hours
- Career Opportunities - 2 hours
- Employer Expectations - 4 hours
- Human Relations Skills - 8 hours
- Communication Skills - 8 hours
- Quality Customer Service - 8 hours
- Organizational Skills - 4 hours
- Method of Instruction:
- Written tests/Quizzes; Observation of student performance and interaction; Completion of assignments; Lecture; Class discussion; Demonstration; Role Play; Cooperative learning in small groups; video/DVD
- Total Clock Hours: 40 Hours
- Final Exam & Completion Requirements:
- Completion of Clock Hours; 75% Competency in all curriculum topics
- Internship or Externship:
- None