Overview of Training:

• Program Objective:
• Certificate of Achievement & Completion


• Purpose:
• 8 hour Customer Service course to prepare Security Officers, Loss Prevention Professionals, and “others” for customer relations in a broad range of industries and may be customized for specific industries and/or situation for employment in customer service or any position requiring contact with the public.


• Outcomes:
• Upon completion of this course students will demonstrate personal behaviors appropriate to the workplace; be able to identify and meet employer and customer needs; work effectively with others; demonstrate effective communication skills; and the ability to operate essential equipment; demonstrate necessary, organizational skills.


• Components of Instruction:
• Occupational & Personal Safety & Health - 2 hours
• Career Opportunities & Requirements & Job Acquisition Skills - 1 Hour
• Employer Expectations - 1 hour
• Human Relations Skills & Communications Skills - 2 hours
• Quality Customer Service - 2 hours
• Organizational Skills - 1 hours


• Method of Instruction:
• Written tests/Quizzes; Observation of student performance and interaction; Completion of assignments; Lecture; Class discussion; Demonstration; Role Play; Cooperative learning in small groups; video/DVD


• Total Clock Hours: 8 Hours


• Final Exam & Completion Requirements:
• Completion of Clock hours; 75% Competency in all curriculum topics


• Internship or Externship:
• None